Los Angeles Pacific University (LAPU) takes complaints and concerns regarding the institution very seriously. If you have a complaint regarding LAPU, the university has established a grievance process for students that you can find in the LAPU Undergraduate Catalog and LAPU Graduate Catalog under the heading, Student Grievance.
If you have a complaint not addressed by one of the grievance processes identified above, or if you have questions regarding the proper process for addressing your complaint, you may contact:
- The Office of Enrollment and Student Support email@example.com.
- The Vice President, Chief Academic Officer at (626) 268-0321 or firstname.lastname@example.org
- The Office of the General Counsel at email@example.com
These contacts will provide guidance on the process for addressing your particular issue.
If you believe that your complaint warrants further attention after you have exhausted all the steps and appeals outlined by the dean of students, academic dean, or the Office of the General Counsel, you may present your complaint to the WASC Senior College and University Commission (WSCUC) at wascsenior.org/comments if your complaint is associated with the institution’s compliance with academic program quality and accrediting standards. WSCUC is the agency that accredits Los Angeles Pacific University’s academic programs.
If you believe that your complaint continues to warrant further consideration after exhausting the review of either WSCUC or administrators at LAPU, you may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833, bppe.ca.gov, (916) 431-6959 (phone), and (916) 263-1897 (fax).
View the Student Complaint Information document which provides students and prospective students with contact information for filing complaints with state officials or agencies that would handle any student complaints outside of California.